Accessible Health Service
“Acting as the link between D/deaf/sensory loss patients and health professionals, in order to improve quality of health through equality of access to health services."
Organising health appointments and communicating with health professionals when you have a sensory loss can be a daunting experience and sometimes practically impossible if you are a first language British Sign Language (BSL) user. The feeling of uncertainty of how best to communicate and how to provide sensory loss patients with accessible information is something that most, if not all, health professionals will experience on a regular basis.
Understanding these issues and the needs of both the patient with sensory loss and the health professional, our Accessible Health Service Team can act as the enabling link between them to:
- Make, change or cancel health appointments
- Ensure, where required, that communication support has been booked
- Book hospital transport
- Gather, collate and report to the commissioning Health Board feedback of patient experience
- Facilitate sensory loss patient engagement and participation in Health Board consultation and service development and improvement processes
- Tailoring our services to address the unique needs of the each individual Health Board that commission’s us and the sensory loss community they care for, in addition to these standard services, our bespoke Accessible Health Service offer can also include:
- Translation and production of accessible health information. For example to promote local, regional or national health campaigns through the medium of BSL
- Liaison with our partner organisation Wales Interpreting and Translation Service (WITS) regarding interpreter preferences
- Provision of information and support to health professionals on when and how to book communication support
- Supporting the Health Board to develop and implement accessible health communication cards for sensory loss patients to use in health settings
- Provision of sensory loss awareness training and information and advice sessions to health professionals regarding their responsibilities under the Welsh Government’s All Wales Sensory Loss Standards
SMS or call: 07799533547